All bookings made through onlineexcursions.com are subject to the Legislation of Turkish Travel Agencies (Law no: 1618) and The Consumer Protection Law (Law no: 4077) which has recently received major amendments to harmonize with European Union Consumer Rights Legislation.
1. MAKING YOUR BOOKING
The first named person on the booking (the “party leader”) must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. By submitting the booking to us the party leader confirms that he/she is so authorised. The party leader is responsible for making all payments due to us. The party leader must be over 18 when the booking is made.
As far as payment are concerned, we collect payments either online at the time of booking or on the tour day. Payments made upon arrival are inclusive of VAT.
3. BOOKING CONFIRMATION
Subject to the availability of your chosen arrangements and receipt of all applicable payments, we will confirm your booking by issuing a confirmation email and invoice. This invoice will be sent to the party leader. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.
4. WEBSITE PRICES
Please note, changes and errors occasionally occur. You must check the price of your chosen arrangements at the time of booking. The prices on our website change from time to time due to movements in exchange rates and other factors. Subject to the correction of errors however we guarantee that the price quoted on your booking confirmation will not change unless you make an amendment to the booking details.
5. SPECIAL REQUESTS
If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied (where it is possible to give this) where it is important to you.
If you or any member of your party has any medical condition or disability which may affect your arrangements or has any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your arrangements develops after your booking has been confirmed. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking or the condition / disability develops after booking, cancel when we become aware of these details.
6. ALTERATIONS AND CANCELLATIONS MADE BY YOU
If you wish to amend your booking once it has been confirmed please contact us as soon as possible. Please note it may not always be possible to make amendments. An amended excursion ticket (where applicable) will be issued to you. The original ticket will then become invalid and should be destroyed. No refunds will be payable if the original voucher and not the reissued one is redeemed at the excursion concerned.
To cancel a booking, please contact our office via telephone or email. We will then issue you with a cancellation invoice by email. The cancellation will only take affect from the date that we issue our cancellation invoice. Amendment charges are not refundable in the event of cancellation.
Cancellations made by you:
For day trips:
– No refund for cancellations within 24 hours prior to the actual departure time of the excursion.
– %50 refund for cancellations within 24 – 72 hours prior to the actual departure time of the excursion.
– %100 refund for cancellations before 72 hours prior to the actual departure time of the excursion.
For package tours:
– No refund for cancellations within 48 hours prior to the actual departure time of the package tour.
– %50 refund for cancellations before 48 hours prior to the actual departure time of the package tour.
7. ALTERATIONS AND CANCELLATIONS MADE BY US
In the unlikely event that your arrangements are significantly amended or cancelled by us before commencement and there is time to do so, we will offer you the choice of the following options: (1) accept the change (for significant changes) or (2) purchase alternative comparable arrangements from us or (3) cancel your booking in which case you will receive a full refund of all monies that you have paid for the excursion and no more.
We do our best to organize our services as they are described in our web-site, however onlineexcursions.com does not accept responsibility for every detail of the excursions and reserves the right to cancel or alter all or any part of any excursions without prior notice.
The options set out above represent the full extent of our liability to you in the event of a significant change or cancellation of your arrangements.
In the unlikely event that you should have any problem or dispute with a excursions, please get in touch with us through e-mail: firstname.lastname@example.org or phone the operation manager on: +90-536-503-0-533.
Our customers happiness is one of our priorities and we will do our best within our capacity to resolve the issue.
Any claim or dispute that can not be resolved amicably shall be determined in accordance with the laws of the governing country in which the excursion took place. By booking a excursion you agree to submit to this jurisdiction.